At the core of business success lie strong customer relationships.
WEBAPPS CRM provides the means to strategically process customer data in order to satisfy their needs, ultimately marketing and supporting them more efficiently. As a complete solution, an effective CRM application should focus equally as much on post-sales activity as it does on helping secure the sale.
PHAST
Personal Help And Support Tool (PHAST). WEBAPPS CRM includes a Feedback Ticketing System that allows for active monitoring and resolving of customer support related issues, making each feedback ticket visible as it is tied to a contact's record. If an issue arises, remotely troubleshoot by shadowing in as a user to get an
actual view of the problem the user is experiencing, with any additions, modifications or deletions being audited against the shadower, rather than the user themself.
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WEBAPPS CRM features:
- e-Marketing
Gain the ability to easily maintain frequency and consistency of marketing messages when targeting prospects as well as customers. Achieve personalization through predefined templates, which can be edited, offering each customer with a positive interaction while limiting additional time and resources.
- Sales Force Automation
Easily view and track the status of those opportunities in the sales pipeline, individual performance, and characteristics
of the overall sales cycle. Graphical presentation of statistical data takes the guess work out of analysis and decision making.
- Contact Management
With a clear weekly or daily calendar view, schedule appointments to include one or many participants and send notification emails to each, define a location, and recur on a user-defined frequency. A tentative appointment feature allows for blocking out multiple time periods for the same event, and deletes all tentative times upon confirmation of one. The ability to input multiple contacts into the same company and set defined fields for each company allows for easy reporting and filtering of prospects and customers. Personlization capabilities increase efficiencies when viewing appointments and running reports.
- Feedback Ticketing System
Provide quick, reliable and accurate responses when customers require support. Through a ticketing system, efficiently monitor the status of feedback tickets, who is responsible for maintaining each ticket through closure, and view a clear and detailed trail of communications when historical records are needed. This information can be compiled and stored in a manner that allows for integration with a self-help knowledge base for customers.
